Automate your Zendesk – Salesforce Support and CRM Sync

Sync Zendesk support tickets and Salesforce customer data automatically — full context visible to both teams, with custom field mapping the native connector can't match.

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Powering Global SaaS Organizations

Support and Sales in Sync — Automatically

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When support lives in Zendesk and sales lives in Salesforce, customer context falls through the gap. Knit keeps both in sync — tickets, contacts, and account data included.

Every Ticket Synced. Every Deal Visible.

Stop copying Zendesk ticket data into Salesforce notes. Knit keeps support and sales aligned — so every team has the customer context they need.

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From Support to Sales — On Autopilot

Knit connects Zendesk and Salesforce across tickets, contacts, and accounts — with custom field mapping and sync monitoring the native integration doesn't provide.

Ticket & Case Sync

Zendesk tickets sync to Salesforce automatically — support context visible to every sales rep in the CRM, no manual entry.

Contact & Account Sync

Customer contacts and accounts sync bidirectionally between Zendesk and Salesforce — one source of truth, no duplicated customer profiles.

Support History in Salesforce

Zendesk ticket history and support interactions surface in Salesforce — sales sees the full customer picture before every call.

Deal Visibility in Zendesk

Open Salesforce opportunities and account status surface in Zendesk — support agents know which customers are active deals before they respond.

How it works

From Setup to Live in Minutes

No engineers, no Zendesk admin projects, no custom field mapping sessions. Connect Zendesk and Salesforce through Knit's no-code workflow builder in one session.

Connect Your Apps

Authorize Zendesk and Salesforce through Knit's secure connections — no API keys to manage

Map Your Objects

Map Zendesk tickets and contacts to Salesforce cases, contacts, and accounts using Knit's visual mapper. No code required.

Go Live

Activate the sync. Zendesk tickets and Salesforce account data flow bidirectionally — in real time, on a schedule, or on trigger.

Knit Handles the Rest

Knit monitors every sync, alerts you to mapping gaps, and handles API changes from either platform automatically.

“Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.”

Huynh H

Developer, Multiplier

“A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.”

Jayesh

Co-Founder

“Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.”

Poorvi

Product Manager

“Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.”

Aditya

Product Lead

“Adding integrations has never been easier. Knit has been a game-changer for our team, enabling effortless custom workflows across Slack, HubSpot, Xero, and more.”