Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in AnswerConnect, create a matching task in 10,000ft for product engineers to investigate.

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See all 10,000ft + AnswerConnect integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

10,000ft Explore 10,000ft →

Triggers

New task created

Fires when a new task or card is created in 10,000ft.

Task completed

Fires when a task in 10,000ft is marked complete.

Due date approaching

Fires when a task's due date in 10,000ft is coming up.

Comment added

Fires when a comment is added to a task in 10,000ft.

Actions

Create task

Creates a new task in 10,000ft.

Update task

Updates a task's status or assignee in 10,000ft.

Add comment

Posts a comment on a task in 10,000ft.

Move task

Moves a task in 10,000ft to a different board or list.

AnswerConnect Explore AnswerConnect →

Triggers

New ticket created

Fires when a new support ticket is created in AnswerConnect.

Ticket status changed

Fires when a ticket's status changes in AnswerConnect.

Ticket assigned

Fires when a ticket in AnswerConnect is assigned to an agent.

SLA breached

Fires when a ticket in AnswerConnect breaches its response SLA.

Actions

Create ticket

Creates a new ticket in AnswerConnect.

Update ticket status

Updates a ticket's status in AnswerConnect.

Assign ticket

Assigns a ticket in AnswerConnect to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in AnswerConnect.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in 10,000ft, update the status of the related support ticket in AnswerConnect so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in AnswerConnect, post an urgent warning comment directly on the related task in 10,000ft. See details

See all 10,000ft + AnswerConnect integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between 10,000ft and AnswerConnect?

Yes — describe it in the box above and Knit's Integrations Agent researches 10,000ft and AnswerConnect's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in 10,000ft whenever a ticket in AnswerConnect is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving AnswerConnect.

Can status updates flow back to the original ticket?

Yes — when the linked task in 10,000ft changes status, the Agent can post that update back onto the original ticket in AnswerConnect automatically.