Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Netgsm, automatically log the activity on the contact's record in 10xCRM.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

10xCRM Explore 10xCRM →

Triggers

New contact or lead

Fires when a new contact or lead is added to 10xCRM.

Contact updated

Fires when a field on a contact changes in 10xCRM.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in 10xCRM.

Deal won

Fires when a deal is marked won in 10xCRM.

Actions

Create or update contact

Creates or updates a contact in 10xCRM.

Create deal

Creates a new deal in 10xCRM.

Update record stage

Moves a deal or record to a new stage in 10xCRM.

Log activity

Logs a call, email, or note against a record in 10xCRM.

Netgsm Explore Netgsm →

Triggers

New inbound SMS

Fires when a new text message is received in Netgsm.

New call

Fires when a new call comes in or out through Netgsm.

Missed call

Fires when a call is missed in Netgsm.

Call recording ready

Fires when a call recording finishes processing in Netgsm.

Actions

Send an SMS or MMS

Sends a text message through Netgsm.

Place an outbound call

Starts an outbound call via Netgsm.

Create or update a contact

Creates or updates a contact in Netgsm.

Send a voice message

Sends a recorded voice message via Netgsm.

Send text messages to newly created leads When a new lead is created in 10xCRM, automatically send a welcome SMS via Netgsm to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in 10xCRM, send an automated SMS via Netgsm to confirm details with the client. See details

See all 10xCRM + Netgsm integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between 10xCRM and Netgsm?

Yes — describe it in the box above and Knit's Integrations Agent researches 10xCRM and Netgsm's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting 10xCRM and Netgsm help track phone communications?

Inbound calls, text messages, and missed calls handled in Netgsm can automatically log activities or update lead profiles directly inside 10xCRM.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in 10xCRM can prompt Netgsm to send an automated SMS confirmation or message to the client.