Add respondents to follow-up surveys when tickets close

When a ticket status is updated to resolved in Algomo, add the customer as a respondent in 123FormBuilder to send a satisfaction survey.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

123FormBuilder Explore 123FormBuilder →

Triggers

New form response

Fires when a form is submitted in 123FormBuilder.

Survey completed

Fires when a respondent finishes a survey in 123FormBuilder.

Response updated

Fires when an existing response is edited in 123FormBuilder.

Actions

Create or update form

Creates or updates a form or survey in 123FormBuilder.

Retrieve a response

Looks up a specific form response in 123FormBuilder.

Add a respondent

Adds a respondent or contact to a form in 123FormBuilder.

Algomo Explore Algomo →

Triggers

New ticket created

Fires when a new support ticket is created in Algomo.

Ticket status changed

Fires when a ticket's status changes in Algomo.

Ticket assigned

Fires when a ticket in Algomo is assigned to an agent.

SLA breached

Fires when a ticket in Algomo breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Algomo.

Update ticket status

Updates a ticket's status in Algomo.

Assign ticket

Assigns a ticket in Algomo to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Algomo.

Generate support tickets from form responses When a customer submits a web form in 123FormBuilder, automatically create a detailed support ticket in Algomo for team review. See details

Attach survey updates as comments on open tickets When a customer updates an existing survey response in 123FormBuilder, automatically post the new feedback as a comment on their ticket in Algomo. See details

See all 123FormBuilder + Algomo integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Add respondents to follow-up surveys when tickets close” between 123FormBuilder and Algomo?

Yes — describe it in the box above and Knit's Integrations Agent researches 123FormBuilder and Algomo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How are survey responses transferred into support tickets?

Submitting a completed survey in 123FormBuilder automatically creates a new ticket in Algomo containing all the respondent's answers.

Can ticket updates prompt custom survey distributions?

When a ticket status changes in Algomo, you can automatically add the customer as a respondent in 123FormBuilder to collect feedback.