Attach survey updates as comments on open tickets
When a customer updates an existing survey response in 123FormBuilder, automatically post the new feedback as a comment on their ticket in AnswerConnect.
See all 123FormBuilder + AnswerConnect integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
123FormBuilder Explore 123FormBuilder →
TriggersFires when a form is submitted in 123FormBuilder.
Fires when a respondent finishes a survey in 123FormBuilder.
Fires when an existing response is edited in 123FormBuilder.
Creates or updates a form or survey in 123FormBuilder.
Looks up a specific form response in 123FormBuilder.
Adds a respondent or contact to a form in 123FormBuilder.
AnswerConnect Explore AnswerConnect →
TriggersFires when a new support ticket is created in AnswerConnect.
Fires when a ticket's status changes in AnswerConnect.
Fires when a ticket in AnswerConnect is assigned to an agent.
Fires when a ticket in AnswerConnect breaches its response SLA.
Creates a new ticket in AnswerConnect.
Updates a ticket's status in AnswerConnect.
Assigns a ticket in AnswerConnect to an agent.
Posts an internal or public comment on a ticket in AnswerConnect.
More 123FormBuilder + AnswerConnect workflows
Generate support tickets from form responses
When a customer submits a web form in 123FormBuilder, automatically create a detailed support ticket in AnswerConnect for team review.
See details
Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in AnswerConnect, add the customer as a respondent in 123FormBuilder to send a satisfaction survey.
See details
See all 123FormBuilder + AnswerConnect integrations → · Browse the full workflow library →
Common questions
Can Knit build “Attach survey updates as comments on open tickets” between 123FormBuilder and AnswerConnect?
Yes — describe it in the box above and Knit's Integrations Agent researches 123FormBuilder and AnswerConnect's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in 123FormBuilder automatically creates a new ticket in AnswerConnect containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in AnswerConnect, you can automatically add the customer as a respondent in 123FormBuilder to collect feedback.