Open onboarding support tickets for newly closed deals

When a deal is won in 17hats, automatically create a ticket in Answering Service Care so support engineers can initiate customer onboarding.

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See all 17hats + Answering Service Care integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

17hats Explore 17hats →

Triggers

New lead created

Fires when a new lead or contact is created in 17hats.

Deal stage changed

Fires when a deal moves to a new stage in 17hats.

Deal won

Fires when a deal is marked won in 17hats.

Contact updated

Fires when a field on a contact changes in 17hats.

Actions

Create or update contact

Creates or updates a contact in 17hats.

Create deal

Creates a new deal in 17hats.

Update deal stage

Moves a deal to a new stage in 17hats.

Log activity

Logs a call, email, or note against a record in 17hats.

Answering Service Care Explore Answering Service Care →

Triggers

New ticket created

Fires when a new support ticket is created in Answering Service Care.

Ticket status changed

Fires when a ticket's status changes in Answering Service Care.

Ticket assigned

Fires when a ticket in Answering Service Care is assigned to an agent.

SLA breached

Fires when a ticket in Answering Service Care breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Answering Service Care.

Update ticket status

Updates a ticket's status in Answering Service Care.

Assign ticket

Assigns a ticket in Answering Service Care to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Answering Service Care.

Log activity in CRM when customer tickets are created When a new ticket is created in Answering Service Care, automatically log activity in 17hats so account managers stay informed of open customer issues. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Answering Service Care, automatically update the deal stage in 17hats to alert sales leaders of potential account risks. See details

See all 17hats + Answering Service Care integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Open onboarding support tickets for newly closed deals” between 17hats and Answering Service Care?

Yes — describe it in the box above and Knit's Integrations Agent researches 17hats and Answering Service Care's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking 17hats and Answering Service Care?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in 17hats can automatically generate a ticket in Answering Service Care for implementation support.