2Chat B2Chat

2Chat + B2Chat Integrations

Put 2Chat + B2Chat to work with AI and enterprise-grade automation

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See the kind of workflows teams build with 2Chat and B2Chat below — describe the exact one you want above and the Agent builds it on demand.

2Chat + B2Chat Sync messaging events and contact data between B2Chat and 2Chat.
Alert sales channels to abandoned shopping carts When a customer abandons a cart in 2Chat, automatically post a channel message in B2Chat so marketing teams can launch recovery efforts. See details
Notify team channels when affiliates earn commission Whenever an affiliate commission is earned in 2Chat, send a direct message in B2Chat to keep account managers updated on payout activity. See details
Execute custom e-commerce routines from team messages When a specific message is posted in B2Chat, automatically execute a custom API request in 2Chat to update inventory or store configurations. See details

Browse the full workflow library →

Looking to achieve something else with 2Chat and B2Chat?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for 2Chat and B2Chat

Everything 2Chat and B2Chat can do inside a workflow — the triggers that start one and the actions that run when it fires.

2Chat Explore 2Chat →

2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.

Triggers
Incoming Call Completed

Triggers when an incoming phone call is completed (answered or missed).

Outgoing Call Completed

Triggers when an outgoing phone call is completed (answered or canceled).

Call Status Update

Triggers when a call changes state. E.g.: ringing, missed, answered, canceled, completed, etc.

WhatsApp Call Received

Triggers when a new WhatsApp call is received on your connected number.

New WhatsApp Message

Triggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.

WhatsApp Business API Message Received

Triggers when a WhatsApp message is received on your 2Chat connected number.

Actions
Create Contact

Creates a Contact in 2Chat

WhatsApp Business API Conversation Window

Check if the conversation Window is opened.

Send a WhatsApp Business API Text Message

Send a text message to a WhatsApp-enabled phone number

Send a WhatsApp Business API Template Message

Send a template message to a WhatsApp-enabled phone number

Add WhatsApp Business Collection

Adds a New Collection to your WhatsApp Business Catalog

Add WhatsApp Business Product

Adds a Product to a WhatsApp Business Catalog

B2Chat Explore B2Chat →

B2Chat is a multi-channel messaging platform that consolidates customer conversations from live chat and instant messaging into one platform.

Actions
Add Contact

Add a contact to B2Chat console

Send WhatsApp Message

Send a WhatsApp message using the B2Chat Broadcast API

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Customer Stories

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Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about 2Chat + B2Chat

Is there a pre-built 2Chat + B2Chat automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches 2Chat and B2Chat's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built 2Chat or B2Chat connector?

No. The Agent works whether or not 2Chat or B2Chat already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting 2Chat to B2Chat benefit store managers?

It posts instant notifications into key chat channels in B2Chat whenever sales milestones or abandoned carts occur in 2Chat.

Can team messages in B2Chat initiate custom updates in 2Chat?

Yes, specific chat messages posted in B2Chat can invoke custom API calls in 2Chat to automate store administrative tasks directly from team chat.

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