Collect customer feedback when metric thresholds drop

When a key business metric crosses a threshold in 360 Application Service, automatically add key contacts as respondents in 123FormBuilder to gather feedback.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

360 Application Service Explore 360 Application Service →

Triggers

Report created

Fires when a new report or dashboard is created in 360 Application Service.

Metric threshold crossed

Fires when a tracked metric in 360 Application Service crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in 360 Application Service.

Actions

Refresh dashboard

Creates or refreshes a dashboard in 360 Application Service.

Export report

Exports a report from 360 Application Service.

Send alert

Sends an alert when a metric changes in 360 Application Service.

123FormBuilder Explore 123FormBuilder →

Triggers

New form response

Fires when a form is submitted in 123FormBuilder.

Survey completed

Fires when a respondent finishes a survey in 123FormBuilder.

Response updated

Fires when an existing response is edited in 123FormBuilder.

Actions

Create or update form

Creates or updates a form or survey in 123FormBuilder.

Retrieve a response

Looks up a specific form response in 123FormBuilder.

Add a respondent

Adds a respondent or contact to a form in 123FormBuilder.

Refresh analytics dashboards upon survey completion When a survey is completed in 123FormBuilder, automatically initiate a dashboard refresh in 360 Application Service so real-time metrics stay accurate. See details

Fetch specific survey responses when reports are generated When a scheduled report is ready in 360 Application Service, automatically retrieve the latest survey response from 123FormBuilder to populate qualitative insights. See details

See all 360 Application Service + 123FormBuilder integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Collect customer feedback when metric thresholds drop” between 360 Application Service and 123FormBuilder?

Yes — describe it in the box above and Knit's Integrations Agent researches 360 Application Service and 123FormBuilder's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do 360 Application Service and 123FormBuilder work together?

Data collected from surveys in 123FormBuilder can instantly initiate dashboard refreshes in 360 Application Service, while performance metrics in 360 Application Service can trigger targeted feedback outreach in 123FormBuilder.

Can metric changes in 360 Application Service collect feedback in 123FormBuilder?

Yes, when key thresholds are crossed in 360 Application Service, you can automatically add respondents in 123FormBuilder to investigate operational changes.