Update ticket status when documentation status changes
When a document's status changes in 6clicks, automatically update the corresponding ticket status in Answering Service Care to reflect progress.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
6clicks Explore 6clicks →
TriggersFires when a new page or doc is created in 6clicks.
Fires when a new record is added to a database or table in 6clicks.
Fires when a doc in 6clicks is published or shared.
Fires when a status field changes on a record in 6clicks.
Starts a new page in 6clicks from a saved template.
Creates or updates a record in 6clicks.
Adds text to the end of an existing doc in 6clicks.
Moves a page in 6clicks into a different space.
Answering Service Care Explore Answering Service Care →
TriggersFires when a new support ticket is created in Answering Service Care.
Fires when a ticket's status changes in Answering Service Care.
Fires when a ticket in Answering Service Care is assigned to an agent.
Fires when a ticket in Answering Service Care breaches its response SLA.
Creates a new ticket in Answering Service Care.
Updates a ticket's status in Answering Service Care.
Assigns a ticket in Answering Service Care to an agent.
Posts an internal or public comment on a ticket in Answering Service Care.
More 6clicks + Answering Service Care workflows
Log ticket SLA breaches into incident docs
When an SLA is breached in Answering Service Care, automatically append the breach details to your incident log page in 6clicks for team post-mortems.
See details
Create support tickets from published documentation
When a new page is created in 6clicks, automatically create a tracking ticket in Answering Service Care so team members can review and approve it.
See details
See all 6clicks + Answering Service Care integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update ticket status when documentation status changes” between 6clicks and Answering Service Care?
Yes — describe it in the box above and Knit's Integrations Agent researches 6clicks and Answering Service Care's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why pair 6clicks and Answering Service Care?
Connecting these apps bridges support operations and knowledge management, allowing support tickets and team documentation to stay synchronized effortlessly.
Can SLA warnings in Answering Service Care alert our team inside 6clicks?
When an SLA is breached in Answering Service Care, you can automatically append warning details or update project records in 6clicks to escalate the issue.