8x8 + AnswerForce Integrations
Put 8x8 + AnswerForce to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between 8x8 and AnswerForce
See the kind of workflows teams build with 8x8 and AnswerForce below — describe the exact one you want above and the Agent builds it on demand.
Create support tickets from missed calls
When a call is missed in 8x8, automatically create a new support ticket in AnswerForce with caller information so an agent can respond.
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Attach call recordings to existing support tickets
When a new call recording becomes available in 8x8, add it as a private comment to the active customer ticket in AnswerForce.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in AnswerForce, send an automated SMS update to the customer via 8x8 confirming resolution.
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Browse the full workflow library →
Looking to achieve something else with 8x8 and AnswerForce?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about 8x8 + AnswerForce
Is there a pre-built 8x8 + AnswerForce automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches 8x8 and AnswerForce's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built 8x8 or AnswerForce connector?
No. The Agent works whether or not 8x8 or AnswerForce already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does 8x8 integration handle missed customer calls in AnswerForce?
Whenever a customer call goes unanswered in 8x8, a high-priority ticket is automatically generated in AnswerForce with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in AnswerForce, an automated text notification can be dispatched to the customer via 8x8.