8x8 + Freshdesk Integrations, Built by an AI Agent
Put 8x8 + Freshdesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between 8x8 and Freshdesk
See the kind of workflows teams build with 8x8 and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
8x8 + Freshdesk
When a new 8x8 SMS message is received, automatically create a support ticket in Freshdesk.
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Create support tickets from missed calls
When a call is missed in 8x8, automatically create a new support ticket in Freshdesk with caller information so an agent can respond.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Freshdesk, send an automated SMS update to the customer via 8x8 confirming resolution.
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Browse the full workflow library →
Looking to achieve something else with 8x8 and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for 8x8 and Freshdesk
Everything 8x8 and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
8x8 Explore 8x8 →
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
TriggersTriggers when a new chat app message is received.
Triggers when an SMS message has been delivered or rejected.
Triggers when an SMS is sent to your virtual number.
Send bulk messages
Sends a single chatapp message
Sends an SMS to a given phone number
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AlphaSMS
AlphaSMS is a text messaging gateway that allows businesses to send bulk SMS messages, notifications, and promotional alerts.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about 8x8 + Freshdesk
Is there a pre-built 8x8 + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches 8x8 and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built 8x8 or Freshdesk connector?
No. The Agent works whether or not 8x8 or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does 8x8 integration handle missed customer calls in Freshdesk?
Whenever a customer call goes unanswered in 8x8, a high-priority ticket is automatically generated in Freshdesk with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Freshdesk, an automated text notification can be dispatched to the customer via 8x8.