When new chat apps message received in 8x8, sync it to Odoo CRM.
When a chat app message is received in 8x8, log the message history under the contact in Odoo CRM.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
8x8 Explore 8x8 →
TriggersFires when a new text message is received in 8x8.
Fires when a new call comes in or out through 8x8.
Fires when a call is missed in 8x8.
Fires when a call recording finishes processing in 8x8.
Sends a text message through 8x8.
Starts an outbound call via 8x8.
Creates or updates a contact in 8x8.
Sends a recorded voice message via 8x8.
Odoo Explore Odoo →
TriggersFires when a new contact or lead is added to Odoo.
Fires when a field on a contact changes in Odoo.
Fires when a deal, case or record moves to a new stage in Odoo.
Fires when a deal is marked won in Odoo.
Creates or updates a contact in Odoo.
Creates a new deal in Odoo.
Moves a deal or record to a new stage in Odoo.
Logs a call, email, or note against a record in Odoo.
More 8x8 + Odoo workflows
Send text messages to newly created leads
When a new lead is created in Odoo, automatically send a welcome SMS via 8x8 to establish immediate contact.
See details
Log inbound calls and missed calls in CRM
When an inbound call or missed call occurs in 8x8, automatically log the activity on the contact's record in Odoo.
See details
Dispatch text confirmations on won deals
When a deal is won in Odoo, send an automated SMS via 8x8 to confirm details with the client.
See details
See all 8x8 + Odoo integrations → · Browse the full workflow library →
Common questions
Can Knit build “When new chat apps message received in 8x8, sync it to Odoo CRM.” between 8x8 and Odoo?
Yes — describe it in the box above and Knit's Integrations Agent researches 8x8 and Odoo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Odoo and 8x8 help track phone communications?
Inbound calls, text messages, and missed calls handled in 8x8 can automatically log activities or update lead profiles directly inside Odoo.
Can I automate text message follow-ups when deal stages change?
Yes, updating a deal stage in Odoo can prompt 8x8 to send an automated SMS confirmation or message to the client.