When new sms received in 8x8, sync it to Twilio.
When a new SMS is received in 8x8, forward the message payload to Twilio.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
8x8 Explore 8x8 →
TriggersFires when a new text message is received in 8x8.
Fires when a new call comes in or out through 8x8.
Fires when a call is missed in 8x8.
Fires when a call recording finishes processing in 8x8.
Sends a text message through 8x8.
Starts an outbound call via 8x8.
Creates or updates a contact in 8x8.
Sends a recorded voice message via 8x8.
Twilio Explore Twilio →
TriggersFires when a new text message is received in Twilio.
Fires when a new call comes in or out through Twilio.
Fires when a call is missed in Twilio.
Fires when a call recording finishes processing in Twilio.
Sends a text message through Twilio.
Starts an outbound call via Twilio.
Creates or updates a contact in Twilio.
Sends a recorded voice message via Twilio.
More 8x8 + Twilio workflows
Forward missed call alerts via backup text messages
When a missed call occurs in 8x8, automatically send an SMS from Twilio to notify team members or confirm receipt with the caller.
See details
Sync contact records across business communications channels
When a new inbound SMS is received in Twilio, automatically create or update a contact profile in 8x8 to keep customer address books identical.
See details
Send secondary voice messages after completed recordings
When a call recording is ready in 8x8, automatically send a voice message in Twilio to follow up on secondary service lines.
See details
See all 8x8 + Twilio integrations → · Browse the full workflow library →
Common questions
Can Knit build “When new sms received in 8x8, sync it to Twilio.” between 8x8 and Twilio?
Yes — describe it in the box above and Knit's Integrations Agent researches 8x8 and Twilio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect two different phone and SMS platforms?
Linking 8x8 with Twilio lets teams bridge separate communication systems, cross-notify staff about missed calls, and keep contact records consistent across carriers.
Can I automatically send texts from one platform when calls are missed on another?
Yes, a missed call detected in 8x8 can immediately instruct Twilio to dispatch an automated text reply.