Post incoming customer emails to chat channels
When a new email is received in SendGrid, automatically post a summary to a designated channel in Acquire for team visibility.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Acquire Explore Acquire →
TriggersFires when a new message is posted to a channel in Acquire.
Fires when a new channel is created in Acquire.
Fires when your team or a keyword is mentioned in Acquire.
Fires when a new file is shared in Acquire.
Posts a message to a channel in Acquire.
Sends a direct message to a specific person in Acquire.
Reacts to a message in Acquire.
Adds a user to a channel in Acquire.
SendGrid Explore SendGrid →
TriggersFires when a new email arrives in SendGrid.
Fires when an email is sent from SendGrid.
Fires when a tracked email sent via SendGrid is opened.
Fires when an email sent via SendGrid bounces.
Sends an email via SendGrid.
Creates a draft email in SendGrid.
Applies a label or folder to an email in SendGrid.
Moves an email into a different folder in SendGrid.
More Acquire + SendGrid workflows
Alert team channels to urgent bounced emails
When an email bounces in SendGrid, send a direct message in Acquire so team members can verify contact information.
See details
Send outbound email from chat mentions
When a team member is mentioned in a message in Acquire, automatically send an email through SendGrid to notify external stakeholders.
See details
See all Acquire + SendGrid integrations → · Browse the full workflow library →
Common questions
Can Knit build “Post incoming customer emails to chat channels” between Acquire and SendGrid?
Yes — describe it in the box above and Knit's Integrations Agent researches Acquire and SendGrid's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does this integration reduce missed email alerts?
Important incoming emails in SendGrid automatically post as channel or direct alerts in Acquire, keeping your team aware of urgent messages.
Can internal chat messages initiate external emails?
Yes, specific occurrences like user mentions in Acquire can automatically draft or send outbound emails through SendGrid.