Raise support tickets for critical security incidents

When a new security event occurs in Acronis Cyber Protect Cloud, automatically create a ticket in Freshdesk so the IT team can investigate immediately.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Acronis Cyber Protect Cloud Explore Acronis Cyber Protect Cloud →

Triggers

New user created

Fires when a new user account is created in Acronis Cyber Protect Cloud.

New security event

Fires when a new security or access event is logged in Acronis Cyber Protect Cloud.

Check completed

Fires when a scan, verification or risk check finishes in Acronis Cyber Protect Cloud.

Actions

Create user

Creates a new user account in Acronis Cyber Protect Cloud.

Deactivate user

Deactivates a user's access in Acronis Cyber Protect Cloud.

Run a check

Runs a verification, fraud or risk check on a record in Acronis Cyber Protect Cloud.

Freshdesk Explore Freshdesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Freshdesk.

Ticket status changed

Fires when a ticket's status changes in Freshdesk.

Ticket assigned

Fires when a ticket in Freshdesk is assigned to an agent.

SLA breached

Fires when a ticket in Freshdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Freshdesk.

Update ticket status

Updates a ticket's status in Freshdesk.

Assign ticket

Assigns a ticket in Freshdesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Freshdesk.

Provision user group access upon ticket resolution When an access request ticket status changes in Freshdesk, automatically add the user to the appropriate group in Acronis Cyber Protect Cloud. See details

Deactivate user accounts from offboarding tickets When an employee offboarding ticket is assigned in Freshdesk, automatically deactivate that user account in Acronis Cyber Protect Cloud to maintain security compliance. See details

See all Acronis Cyber Protect Cloud + Freshdesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Raise support tickets for critical security incidents” between Acronis Cyber Protect Cloud and Freshdesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Acronis Cyber Protect Cloud and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating identity management with a ticketing system streamline IT operations?

It ensures security events in Acronis Cyber Protect Cloud create actionable tickets in Freshdesk, while approved IT tickets in Freshdesk automatically handle user provisioning and account deactivation in Acronis Cyber Protect Cloud.

Can ticket status updates in Freshdesk automatically change user permissions in Acronis Cyber Protect Cloud?

Yes, resolving or updating support tickets in Freshdesk can assign roles, add users to groups, or deactivate user accounts in Acronis Cyber Protect Cloud.