Log activity in CRM when customer tickets are created
When a new ticket is created in Tidio, automatically log activity in Act! so account managers stay informed of open customer issues.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Act! Explore Act! →
TriggersFires when a new contact or lead is added to Act!.
Fires when a field on a contact changes in Act!.
Fires when a deal, case or record moves to a new stage in Act!.
Fires when a deal is marked won in Act!.
Creates or updates a contact in Act!.
Creates a new deal in Act!.
Moves a deal or record to a new stage in Act!.
Logs a call, email, or note against a record in Act!.
Tidio Explore Tidio →
TriggersFires when a new support ticket or chat conversation starts in Tidio.
Fires when a ticket's status changes in Tidio.
Fires when a ticket in Tidio is assigned to an agent.
Fires when a ticket in Tidio breaches its response SLA.
Creates a new ticket in Tidio.
Updates a ticket's status in Tidio.
Assigns a ticket in Tidio to an agent.
Posts a reply or internal note on a ticket or conversation in Tidio.
More Act! + Tidio workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Act!, automatically create a ticket in Tidio so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Tidio, automatically update the deal stage in Act! to alert sales leaders of potential account risks.
See details
See all Act! + Tidio integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between Act! and Tidio?
Yes — describe it in the box above and Knit's Integrations Agent researches Act! and Tidio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Act! and Tidio?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Act! can automatically generate a ticket in Tidio for implementation support.