Log team discussions into CRM contact histories

When a new message is posted in Facebook Messenger, automatically log the details as an activity against the contact record in Agent Response.

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See all Agent Response + Facebook Messenger integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Agent Response Explore Agent Response →

Triggers

New contact or lead

Fires when a new contact or lead is added to Agent Response.

Contact updated

Fires when a field on a contact changes in Agent Response.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Agent Response.

Deal won

Fires when a deal is marked won in Agent Response.

Actions

Create or update contact

Creates or updates a contact in Agent Response.

Create deal

Creates a new deal in Agent Response.

Update record stage

Moves a deal or record to a new stage in Agent Response.

Log activity

Logs a call, email, or note against a record in Agent Response.

Facebook Messenger Explore Facebook Messenger →

Triggers

New message posted

Fires when a new message is posted to a channel in Facebook Messenger.

New channel created

Fires when a new channel is created in Facebook Messenger.

Mentioned in a message

Fires when your team or a keyword is mentioned in Facebook Messenger.

New file shared

Fires when a new file is shared in Facebook Messenger.

Actions

Send channel message

Posts a message to a channel in Facebook Messenger.

Send direct message

Sends a direct message to a specific person in Facebook Messenger.

Add reaction

Reacts to a message in Facebook Messenger.

Invite user to channel

Adds a user to a channel in Facebook Messenger.

Celebrate closed deals in team channels When a deal is marked as won in Agent Response, automatically send a celebration message to your team channel in Facebook Messenger. See details

Alert sales reps to new incoming leads When a new lead is created in Agent Response, send a direct message in Facebook Messenger to assign and notify the responsible salesperson. See details

See all Agent Response + Facebook Messenger integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log team discussions into CRM contact histories” between Agent Response and Facebook Messenger?

Yes — describe it in the box above and Knit's Integrations Agent researches Agent Response and Facebook Messenger's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Facebook Messenger to Agent Response help sales teams close deals faster?

Sales reps receive instant channel updates in Facebook Messenger whenever high-value leads or deal status changes occur in Agent Response, allowing rapid team collaboration.

Can chat conversations be tracked in customer profiles?

Yes, important conversations or messages posted in Facebook Messenger can be automatically logged as activity notes in Agent Response.