Turn public social mentions into support tickets
When a user posts a new mention or comment on Agorapulse, automatically create a new ticket in Zendesk so support teams can respond quickly.
See all Agorapulse + Zendesk integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Agorapulse Explore Agorapulse →
TriggersFires when a post goes live from Agorapulse.
Fires when your brand is mentioned or a post gets a comment in Agorapulse.
Fires when Agorapulse finds a new post, mention or creator matching what you track.
Creates a post in Agorapulse or adds it to the schedule.
Posts a reply to a comment in Agorapulse.
Adds a creator, account or post to a list or campaign in Agorapulse.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
More Agorapulse + Zendesk workflows
Queue social updates when support tickets reveal widespread issues
When an SLA is breached on critical tickets in Zendesk, automatically add a post to the queue in Agorapulse to update followers on service status.
See details
Reply to customer social comments when ticket status changes
When a ticket status is marked as resolved in Zendesk, automatically publish a reply to the original social comment in Agorapulse.
See details
See all Agorapulse + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn public social mentions into support tickets” between Agorapulse and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Agorapulse and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect Agorapulse with Zendesk for customer service?
It allows customer service teams to catch brand mentions or complaints on Agorapulse and automatically route them to Zendesk so no customer question is missed.
Can support agents reply to social comments directly from ticketing?
When ticket updates occur in Zendesk, automated rules can queue or post responses on Agorapulse, keeping communications synchronized across platforms.