Create project tasks from chatbot handoffs

When a customer requests support escalation in AI Number, automatically create a task in Acute containing the conversation details.

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See all AI Number + Acute integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

AI Number Explore AI Number →

Triggers

New conversation started

Fires when a new chat or conversation begins in AI Number.

Lead captured in chat

Fires when AI Number captures a lead during a conversation.

Conversation handed off

Fires when AI Number escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through AI Number.

Generate an answer

Asks AI Number a question against its knowledge base and returns the answer.

Summarize a conversation

Uses AI Number to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an AI Number conversation.

Acute Explore Acute →

Triggers

New task created

Fires when a new task or card is created in Acute.

Task completed

Fires when a task in Acute is marked complete.

Due date approaching

Fires when a task's due date in Acute is coming up.

Comment added

Fires when a comment is added to a task in Acute.

Actions

Create task

Creates a new task in Acute.

Update task

Updates a task's status or assignee in Acute.

Add comment

Posts a comment on a task in Acute.

Move task

Moves a task in Acute to a different board or list.

Update chatbot tickets when tasks are resolved When a resolution task is completed in Acute, generate a conversation summary and notification in AI Number to close out the chat. See details

Add chat summaries as comments on existing tasks When a new conversation starts regarding an open issue in AI Number, automatically post a summarized transcript as a comment on the task in Acute. See details

See all AI Number + Acute integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create project tasks from chatbot handoffs” between AI Number and Acute?

Yes — describe it in the box above and Knit's Integrations Agent researches AI Number and Acute's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating AI Number with Acute?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in Acute, automated summary messages can be sent through AI Number.