Create customer records when chat support is handed off

When a conversation is handed off in Aira, automatically create or update a customer record in BookingKoala to prepare for their upcoming meeting.

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See all Aira + BookingKoala integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Aira Explore Aira →

Triggers

New conversation started

Fires when a new chat or conversation begins in Aira.

Lead captured in chat

Fires when Aira captures a lead during a conversation.

Conversation handed off

Fires when Aira escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Aira.

Generate an answer

Asks Aira a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Aira to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Aira conversation.

BookingKoala Explore BookingKoala →

Triggers

New booking made

Fires when a new booking or appointment is made in BookingKoala.

Booking rescheduled or canceled

Fires when a booking in BookingKoala is changed or canceled.

New customer

Fires when a new customer books for the first time in BookingKoala.

Actions

Create a booking

Creates a new booking or appointment in BookingKoala.

Cancel or reschedule a booking

Cancels or moves a booking in BookingKoala.

Create or update a customer

Creates or updates a customer record in BookingKoala.

Add the booking to a calendar

Adds a booking from BookingKoala to a connected calendar.

Create customer bookings directly from chatbot conversations When a lead is captured in chat by Aira, automatically create a booking in BookingKoala to reserve a consultation slot without agent intervention. See details

Send confirmation messages in chat after new bookings When a new booking is made in BookingKoala, automatically send a message in Aira to confirm appointment details with the visitor. See details

See all Aira + BookingKoala integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Create customer records when chat support is handed off” between Aira and BookingKoala?

Yes — describe it in the box above and Knit's Integrations Agent researches Aira and BookingKoala's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do AI chatbots work with online booking systems?

Integrating Aira with BookingKoala allows virtual assistants to engage website leads and immediately book calendar slots or register customer details.

Can a chatbot follow up with users after they book an appointment?

Yes, when a booking is made in BookingKoala, Aira can send a follow-up chat message with confirmation details.