Enrich marketing campaigns when chats are handed off

When a web chat is handed off in AirOps, automatically pass the visitor details to AirAgent to enroll them in an automated outreach campaign.

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See all AirAgent + AirOps integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

AirAgent Explore AirAgent →

Triggers

Agent run completed

Fires when an AirAgent agent finishes a task or run.

Call or conversation completed

Fires when an AirAgent agent finishes a call or conversation.

Lead qualified by agent

Fires when an AirAgent agent marks a lead qualified.

Actions

Run an agent or tool

Triggers an AirAgent agent or tool with a set of inputs.

Start an outbound call

Has an AirAgent agent place an outbound call.

Add a lead to a campaign

Adds a lead to an outreach campaign in AirAgent.

AirOps Explore AirOps →

Triggers

New conversation started

Fires when a new chat or conversation begins in AirOps.

Lead captured in chat

Fires when AirOps captures a lead during a conversation.

Conversation handed off

Fires when AirOps escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through AirOps.

Generate an answer

Asks AirOps a question against its knowledge base and returns the answer.

Summarize a conversation

Uses AirOps to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an AirOps conversation.

Initiate outbound calls when chatbots capture leads When a new lead is captured through chat in AirOps, automatically initiate an outbound call from AirAgent to engage the prospect immediately. See details

Send follow-up messages after completed agent calls Once a voice or text call finishes in AirAgent, automatically send a structured message through AirOps summarizing the outcome. See details

See all AirAgent + AirOps integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Enrich marketing campaigns when chats are handed off” between AirAgent and AirOps?

Yes — describe it in the box above and Knit's Integrations Agent researches AirAgent and AirOps's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do AirAgent and AirOps collaborate during customer interactions?

Front-line chatbots in AirOps capture inquiries and pass qualified leads to autonomous agents in AirAgent for outbound calling or specialized automated tasks.

Can an autonomous agent send messages through our live chat widget?

Yes, when an agent run finishes in AirAgent, it can post messages or summaries back through AirOps to notify the user.