Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Chatwork channel, automatically send a follow-up text message to the customer via Aircall.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Aircall Explore Aircall →
TriggersFires when a new text message is received in Aircall.
Fires when a new call comes in or out through Aircall.
Fires when a call is missed in Aircall.
Fires when a call recording finishes processing in Aircall.
Sends a text message through Aircall.
Starts an outbound call via Aircall.
Creates or updates a contact in Aircall.
Sends a recorded voice message via Aircall.
Chatwork Explore Chatwork →
TriggersFires when a new message is posted to a channel in Chatwork.
Fires when your team or a keyword is mentioned in Chatwork.
Fires when a new channel is created in Chatwork.
Fires when a new file is shared in Chatwork.
Posts a message to a channel in Chatwork.
Sends a direct message to a person in Chatwork.
Creates a new channel in Chatwork.
Adds a user to a channel in Chatwork.
More Aircall + Chatwork workflows
Notify team channels about missed phone calls
When a call goes unanswered in Aircall, automatically post an alert message in a Chatwork channel so a representative can follow up.
See details
Share incoming text messages with support teams
When a customer sends a new inbound SMS to Aircall, post the text content to a shared channel in Chatwork for real-time visibility.
See details
See all Aircall + Chatwork integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send outbound SMS updates from chat mentions” between Aircall and Chatwork?
Yes — describe it in the box above and Knit's Integrations Agent researches Aircall and Chatwork's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate Aircall with Chatwork?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Chatwork?
Yes, posting specific messages or mentions in Chatwork can initiate text messages or voice broadcasts sent via Aircall.