Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Aircall, automatically log the activity on the contact's record in Salesforce.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Aircall Explore Aircall →

Triggers

New inbound SMS

Fires when a new text message is received in Aircall.

New call

Fires when a new call comes in or out through Aircall.

Missed call

Fires when a call is missed in Aircall.

Call recording ready

Fires when a call recording finishes processing in Aircall.

Actions

Send an SMS or MMS

Sends a text message through Aircall.

Place an outbound call

Starts an outbound call via Aircall.

Create or update a contact

Creates or updates a contact in Aircall.

Send a voice message

Sends a recorded voice message via Aircall.

Salesforce Explore Salesforce →

Triggers

New lead created

Fires when a new lead or contact is created in Salesforce.

Deal stage changed

Fires when a deal moves to a new stage in Salesforce.

Deal won

Fires when a deal is marked won in Salesforce.

Contact updated

Fires when a field on a contact changes in Salesforce.

Actions

Create or update contact

Creates or updates a contact in Salesforce.

Create deal

Creates a new deal in Salesforce.

Update deal stage

Moves a deal to a new stage in Salesforce.

Log activity

Logs a call, email, or note against a record in Salesforce.

Send text messages to newly created leads When a new lead is created in Salesforce, automatically send a welcome SMS via Aircall to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Salesforce, send an automated SMS via Aircall to confirm details with the client. See details

See all Aircall + Salesforce integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Aircall and Salesforce?

Yes — describe it in the box above and Knit's Integrations Agent researches Aircall and Salesforce's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Salesforce and Aircall help track phone communications?

Inbound calls, text messages, and missed calls handled in Aircall can automatically log activities or update lead profiles directly inside Salesforce.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Salesforce can prompt Aircall to send an automated SMS confirmation or message to the client.