Create project tasks from chatbot handoffs

When a customer requests support escalation in AirOps, automatically create a task in AdaptiveWork containing the conversation details.

Try:

See all AirOps + AdaptiveWork integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

AirOps Explore AirOps →

Triggers

New conversation started

Fires when a new chat or conversation begins in AirOps.

Lead captured in chat

Fires when AirOps captures a lead during a conversation.

Conversation handed off

Fires when AirOps escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through AirOps.

Generate an answer

Asks AirOps a question against its knowledge base and returns the answer.

Summarize a conversation

Uses AirOps to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an AirOps conversation.

AdaptiveWork Explore AdaptiveWork →

Triggers

New task created

Fires when a new task or card is created in AdaptiveWork.

Task completed

Fires when a task in AdaptiveWork is marked complete.

Due date approaching

Fires when a task's due date in AdaptiveWork is coming up.

Comment added

Fires when a comment is added to a task in AdaptiveWork.

Actions

Create task

Creates a new task in AdaptiveWork.

Update task

Updates a task's status or assignee in AdaptiveWork.

Add comment

Posts a comment on a task in AdaptiveWork.

Move task

Moves a task in AdaptiveWork to a different board or list.

Update chatbot tickets when tasks are resolved When a resolution task is completed in AdaptiveWork, generate a conversation summary and notification in AirOps to close out the chat. See details

Add chat summaries as comments on existing tasks When a new conversation starts regarding an open issue in AirOps, automatically post a summarized transcript as a comment on the task in AdaptiveWork. See details

See all AirOps + AdaptiveWork integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create project tasks from chatbot handoffs” between AirOps and AdaptiveWork?

Yes — describe it in the box above and Knit's Integrations Agent researches AirOps and AdaptiveWork's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating AirOps with AdaptiveWork?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in AdaptiveWork, automated summary messages can be sent through AirOps.