Create support tickets from video feedback
When a viewer leaves a comment on a video in BHuman, automatically create a follow-up ticket using AirOps so your support team can address it.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
AirOps Explore AirOps →
TriggersFires when a new chat or conversation begins in AirOps.
Fires when AirOps captures a lead during a conversation.
Fires when AirOps escalates a conversation to a human.
Sends a message to a user through AirOps.
Asks AirOps a question against its knowledge base and returns the answer.
Uses AirOps to summarize a chat transcript.
Opens a support ticket from an AirOps conversation.
BHuman Explore BHuman →
TriggersFires when a new video is recorded or shared in BHuman.
Fires when someone comments on a video in BHuman.
Fires when a new video recording or comment is added in BHuman.
Sends a video message via BHuman.
Shares a video link from BHuman.
Posts a video from BHuman to a channel.
More AirOps + BHuman workflows
Share introductory videos with captured leads
When a lead is captured in chat by AirOps, automatically send a personalized video greeting from BHuman to start the relationship.
See details
Summarize new video recordings automatically
When a new recording becomes available in BHuman, use AirOps to automatically generate a detailed summary and send it to internal teams.
See details
See all AirOps + BHuman integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets from video feedback” between AirOps and BHuman?
Yes — describe it in the box above and Knit's Integrations Agent researches AirOps and BHuman's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can chatbots send pre-recorded video messages during customer chats?
Yes, when specified events or leads occur in AirOps, your chatbot can send personalized video links from BHuman directly within the conversation.
How can AI assist with new video content as it is created?
When a new video recording is published in BHuman, AirOps can process the content to generate concise written summaries for your team.