Draft email responses when chat conversation is handed off

When a customer chat is handed off in AirOps, automatically generate a draft email in BigMailer with conversation details ready for rep review.

Try:

See all AirOps + BigMailer integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

AirOps Explore AirOps →

Triggers

New conversation started

Fires when a new chat or conversation begins in AirOps.

Lead captured in chat

Fires when AirOps captures a lead during a conversation.

Conversation handed off

Fires when AirOps escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through AirOps.

Generate an answer

Asks AirOps a question against its knowledge base and returns the answer.

Summarize a conversation

Uses AirOps to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an AirOps conversation.

BigMailer Explore BigMailer →

Triggers

Email received

Fires when a new email arrives in BigMailer.

Email sent

Fires when an email is sent from BigMailer.

Email opened

Fires when a tracked email sent via BigMailer is opened.

Email bounced

Fires when an email sent via BigMailer bounces.

Actions

Send email

Sends an email via BigMailer.

Create draft

Creates a draft email in BigMailer.

Add label

Applies a label or folder to an email in BigMailer.

Move to folder

Moves an email into a different folder in BigMailer.

Send follow-up emails to new chat leads When a lead is captured by AirOps, automatically send a welcome and follow-up email from BigMailer to continue the conversation. See details

Generate bot summaries and support tickets from incoming emails When a new customer email is received in BigMailer, send the text to AirOps to generate an automated answer or open a support ticket. See details

See all AirOps + BigMailer integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Draft email responses when chat conversation is handed off” between AirOps and BigMailer?

Yes — describe it in the box above and Knit's Integrations Agent researches AirOps and BigMailer's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do AirOps and BigMailer work together?

Connecting them bridges live website chat and email, letting you email chat leads, save conversation context, and generate AI draft responses for incoming emails.

Can chat transcripts from AirOps be sent automatically via email?

Yes, when leads or support conversations end in AirOps, summary emails or follow-up drafts can be created automatically in BigMailer.