Dispatch urgent alerts for chatbot handoffs

When a conversation is handed off by AirOps, send an SMS or voice alert through ChangeTower to bring a human agent online right away.

Try:

See all AirOps + ChangeTower integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

AirOps Explore AirOps →

Triggers

New conversation started

Fires when a new chat or conversation begins in AirOps.

Lead captured in chat

Fires when AirOps captures a lead during a conversation.

Conversation handed off

Fires when AirOps escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through AirOps.

Generate an answer

Asks AirOps a question against its knowledge base and returns the answer.

Summarize a conversation

Uses AirOps to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an AirOps conversation.

ChangeTower Explore ChangeTower →

Triggers

New notification received

Fires when a new alert or notification is created in ChangeTower.

Notification acknowledged

Fires when someone acknowledges an alert in ChangeTower.

Actions

Send a push notification

Sends a push notification through ChangeTower.

Send an SMS or voice alert

Sends an SMS or voice notification via ChangeTower.

Schedule a reminder

Schedules a reminder notification in ChangeTower.

Notify sales reps when chat captures a qualified lead When a new lead is captured in chat by AirOps, send a push notification via ChangeTower so reps can engage promptly. See details

Follow up on acknowledged alert with a chat message When a critical alert is acknowledged in ChangeTower, direct AirOps to send an automated message to the customer detailing next steps. See details

See all AirOps + ChangeTower integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Dispatch urgent alerts for chatbot handoffs” between AirOps and ChangeTower?

Yes — describe it in the box above and Knit's Integrations Agent researches AirOps and ChangeTower's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does AirOps work alongside ChangeTower to improve customer support?

When customer chats escalation requests or lead opportunities occur in AirOps, ChangeTower immediately pings available staff via SMS or push notification.

Can alerts prompt automated customer messaging?

Yes, acknowledging an alert in ChangeTower can prompt AirOps to post a tailored message or summary back to the conversation.