Notify support channels when chats need human help

When a web chat is handed off by AirOps, automatically post a channel message in Fleep so a human agent can step in immediately.

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See all AirOps + Fleep integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

AirOps Explore AirOps →

Triggers

New conversation started

Fires when a new chat or conversation begins in AirOps.

Lead captured in chat

Fires when AirOps captures a lead during a conversation.

Conversation handed off

Fires when AirOps escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through AirOps.

Generate an answer

Asks AirOps a question against its knowledge base and returns the answer.

Summarize a conversation

Uses AirOps to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an AirOps conversation.

Fleep Explore Fleep →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Fleep.

Mentioned in a message

Fires when your team or a keyword is mentioned in Fleep.

New channel created

Fires when a new channel is created in Fleep.

New file shared

Fires when a new file is shared in Fleep.

Actions

Send a channel message

Posts a message to a channel in Fleep.

Send a direct message

Sends a direct message to a person in Fleep.

Create a channel

Creates a new channel in Fleep.

Invite a user to a channel

Adds a user to a channel in Fleep.

Send sales reps direct alerts for new chat leads When AirOps captures a qualified lead, automatically send a direct message in Fleep to alert the assigned account executive. See details

Generate conversation summaries on demand in chat When someone mentions the assistant bot in a Fleep message, prompt AirOps to summarize the latest customer conversation and return an answer. See details

See all AirOps + Fleep integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify support channels when chats need human help” between AirOps and Fleep?

Yes — describe it in the box above and Knit's Integrations Agent researches AirOps and Fleep's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do AirOps and Fleep work together for customer support?

The AI bot in AirOps handles frontline questions and posts summaries directly to your team in Fleep whenever a human intervention is needed.

Can our sales team receive chat notifications in Fleep?

Yes, newly captured leads from AirOps can instantly send alerts to designated team channels or direct messages in Fleep.