Attach call recordings to existing support tickets

When a new call recording becomes available in ClickSend SMS, add it as a private comment to the active customer ticket in Alive5.

Try:

See all Alive5 + ClickSend SMS integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Alive5 Explore Alive5 →

Triggers

New ticket created

Fires when a new support ticket is created in Alive5.

Ticket status changed

Fires when a ticket's status changes in Alive5.

Ticket assigned

Fires when a ticket in Alive5 is assigned to an agent.

SLA breached

Fires when a ticket in Alive5 breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Alive5.

Update ticket status

Updates a ticket's status in Alive5.

Assign ticket

Assigns a ticket in Alive5 to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Alive5.

ClickSend SMS Explore ClickSend SMS →

Triggers

New inbound SMS

Fires when a new text message is received in ClickSend SMS.

New call

Fires when a new call comes in or out through ClickSend SMS.

Missed call

Fires when a call is missed in ClickSend SMS.

Call recording ready

Fires when a call recording finishes processing in ClickSend SMS.

Actions

Send an SMS or MMS

Sends a text message through ClickSend SMS.

Place an outbound call

Starts an outbound call via ClickSend SMS.

Create or update a contact

Creates or updates a contact in ClickSend SMS.

Send a voice message

Sends a recorded voice message via ClickSend SMS.

Create support tickets from missed calls When a call is missed in ClickSend SMS, automatically create a new support ticket in Alive5 with caller information so an agent can respond. See details

Send text notifications when ticket updates occur When a ticket status is updated to resolved in Alive5, send an automated SMS update to the customer via ClickSend SMS confirming resolution. See details

See all Alive5 + ClickSend SMS integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Attach call recordings to existing support tickets” between Alive5 and ClickSend SMS?

Yes — describe it in the box above and Knit's Integrations Agent researches Alive5 and ClickSend SMS's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does ClickSend SMS integration handle missed customer calls in Alive5?

Whenever a customer call goes unanswered in ClickSend SMS, a high-priority ticket is automatically generated in Alive5 with call details for prompt follow-up.

Can support agents send text messages directly through ticket updates?

Yes, when an agent updates or reassigns a ticket in Alive5, an automated text notification can be dispatched to the customer via ClickSend SMS.