When new incident activity in Alloy Navigator, sync it to Jira Software Server.

When new incident activity is recorded in Alloy Navigator, log an update on the related issue in Jira Software Server.

Try:

See all Alloy Navigator + Jira Software Server integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Alloy Navigator Explore Alloy Navigator →

Triggers

New ticket

Fires when a new ticket or incident is logged in Alloy Navigator.

Ticket updated

Fires when a ticket or incident is updated in Alloy Navigator.

New record

Fires when a new user, client or device record is added in Alloy Navigator.

Actions

Create ticket

Creates a ticket or incident in Alloy Navigator.

Update ticket

Updates an existing ticket or incident in Alloy Navigator.

Add note

Adds a note to a ticket in Alloy Navigator.

Jira Software Server Explore Jira Software Server →

Triggers

New task created

Fires when a new task, job or item is created in Jira Software Server.

Task completed

Fires when a task in Jira Software Server is marked complete.

Due date approaching

Fires when a task's due date in Jira Software Server is coming up.

Status changed

Fires when a task, job or project changes status in Jira Software Server.

Actions

Create task

Creates a new task, job or item in Jira Software Server.

Update task

Updates a task's status or assignee in Jira Software Server.

Add comment

Posts a comment on a task in Jira Software Server.

Assign task

Assigns a task in Jira Software Server to a team member.

Turn tickets into project tasks When a new ticket is logged in Alloy Navigator, create a task in Jira Software Server for the IT team. See details

Close tickets when tasks finish When a task is completed in Jira Software Server, update the matching ticket in Alloy Navigator. See details

Plan onboarding work When an onboarding request arrives in Alloy Navigator, create a checklist of tasks in Jira Software Server. See details

See all Alloy Navigator + Jira Software Server integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new incident activity in Alloy Navigator, sync it to Jira Software Server.” between Alloy Navigator and Jira Software Server?

Yes — describe it in the box above and Knit's Integrations Agent researches Alloy Navigator and Jira Software Server's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why link an IT service desk to a project management tool?

Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from Alloy Navigator to Jira Software Server lets the team plan and track them properly.

Can task updates close the original ticket?

Yes. When the task is completed in Jira Software Server, you can update or resolve the ticket in Alloy Navigator so the requester knows it is done.