Turn social media feedback into engineering issues

When a customer leaves a comment or mention in Chatfuel, automatically create an issue in Amazon CloudWatch so your engineering team can track bug reports.

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See all Amazon CloudWatch + Chatfuel integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Amazon CloudWatch Explore Amazon CloudWatch →

Triggers

New issue captured

Fires when a new error or issue is captured in Amazon CloudWatch.

Issue status changed

Fires when an issue's status changes in Amazon CloudWatch.

Deployment tracked

Fires when a new deployment is tracked in Amazon CloudWatch.

Actions

Create issue

Creates or updates an issue in Amazon CloudWatch.

Assign issue

Assigns an issue in Amazon CloudWatch to a teammate.

Resolve issue

Resolves or mutes an issue in Amazon CloudWatch.

Chatfuel Explore Chatfuel →

Triggers

New post published

Fires when a scheduled post goes live in Chatfuel.

Post failed to publish

Fires when a post fails to publish in Chatfuel.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Chatfuel.

Actions

Create or schedule a post

Creates a post in Chatfuel or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Chatfuel.

Reply to a comment

Posts a reply to a comment in Chatfuel.

Announce new software deployments on social media When a successful code deployment is tracked in Amazon CloudWatch, automatically queue a new status post in Chatfuel to inform your audience. See details

Create technical tasks when social posts fail to publish When a post fails to publish in Chatfuel, automatically create and assign an issue in Amazon CloudWatch so developers can investigate the error. See details

See all Amazon CloudWatch + Chatfuel integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn social media feedback into engineering issues” between Amazon CloudWatch and Chatfuel?

Yes — describe it in the box above and Knit's Integrations Agent researches Amazon CloudWatch and Chatfuel's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can Amazon CloudWatch help address social media comments from Chatfuel?

When users post complaints or report bugs on social media in Chatfuel, an issue is automatically created in Amazon CloudWatch so developers can investigate right away.

Can technical deployment events in Amazon CloudWatch send updates to Chatfuel?

Yes, tracking a successful product release or deployment in Amazon CloudWatch can automatically queue or publish announcement posts on Chatfuel.