Notify sales reps when chat captures a qualified lead

When a new lead is captured in chat by Cliengo, send a push notification via Amazon SNS so reps can engage promptly.

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See all Amazon SNS + Cliengo integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Amazon SNS Explore Amazon SNS →

Triggers

New notification received

Fires when a new alert or notification is created in Amazon SNS.

Notification acknowledged

Fires when someone acknowledges an alert in Amazon SNS.

Actions

Send a push notification

Sends a push notification through Amazon SNS.

Send an SMS or voice alert

Sends an SMS or voice notification via Amazon SNS.

Schedule a reminder

Schedules a reminder notification in Amazon SNS.

Cliengo Explore Cliengo →

Triggers

New conversation started

Fires when a new chat or conversation begins in Cliengo.

Lead captured in chat

Fires when Cliengo captures a lead during a conversation.

Conversation handed off

Fires when Cliengo escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Cliengo.

Generate an answer

Asks Cliengo a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Cliengo to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Cliengo conversation.

Dispatch urgent alerts for chatbot handoffs When a conversation is handed off by Cliengo, send an SMS or voice alert through Amazon SNS to bring a human agent online right away. See details

Follow up on acknowledged alert with a chat message When a critical alert is acknowledged in Amazon SNS, direct Cliengo to send an automated message to the customer detailing next steps. See details

See all Amazon SNS + Cliengo integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify sales reps when chat captures a qualified lead” between Amazon SNS and Cliengo?

Yes — describe it in the box above and Knit's Integrations Agent researches Amazon SNS and Cliengo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does Cliengo work alongside Amazon SNS to improve customer support?

When customer chats escalation requests or lead opportunities occur in Cliengo, Amazon SNS immediately pings available staff via SMS or push notification.

Can alerts prompt automated customer messaging?

Yes, acknowledging an alert in Amazon SNS can prompt Cliengo to post a tailored message or summary back to the conversation.