Create incident chat channels when notifications arrive

When a severe notification is logged in Amazon SNS, automatically create a dedicated triage channel in Flock and invite response leads.

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See all Amazon SNS + Flock integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Amazon SNS Explore Amazon SNS →

Triggers

New notification received

Fires when a new alert or notification is created in Amazon SNS.

Notification acknowledged

Fires when someone acknowledges an alert in Amazon SNS.

Actions

Send a push notification

Sends a push notification through Amazon SNS.

Send an SMS or voice alert

Sends an SMS or voice notification via Amazon SNS.

Schedule a reminder

Schedules a reminder notification in Amazon SNS.

Flock Explore Flock →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Flock.

Mentioned in a message

Fires when your team or a keyword is mentioned in Flock.

New channel created

Fires when a new channel is created in Flock.

New file shared

Fires when a new file is shared in Flock.

Actions

Send a channel message

Posts a message to a channel in Flock.

Send a direct message

Sends a direct message to a person in Flock.

Create a channel

Creates a new channel in Flock.

Invite a user to a channel

Adds a user to a channel in Flock.

Post alert updates to dedicated chat channels When a new urgent notification is received in Amazon SNS, automatically send a direct channel message in Flock to notify the duty team. See details

Send SMS alerts when mentioned in chat When you are mentioned in a critical message in Flock, automatically dispatch an urgent SMS alert via Amazon SNS. See details

See all Amazon SNS + Flock integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create incident chat channels when notifications arrive” between Amazon SNS and Flock?

Yes — describe it in the box above and Knit's Integrations Agent researches Amazon SNS and Flock's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do Amazon SNS and Flock work together during system incidents?

When a critical alert is received in Amazon SNS, an automated workflow immediately posts details in Flock to notify the on-call team channel.

Can urgent messages in team chat dispatch mobile alerts?

Yes, when you are mentioned or an urgent message posts in Flock, Amazon SNS can dispatch a push notification or SMS alert to your phone.