Extract lead details during chatbot conversations

When a new lead is captured in chat via Ambient, automatically run the conversation text through Wordware to classify intent and extract key contact metadata.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Ambient Explore Ambient →

Triggers

New conversation started

Fires when a new chat or conversation begins in Ambient.

Lead captured in chat

Fires when Ambient captures a lead during a conversation.

Conversation handed off

Fires when Ambient escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Ambient.

Generate an answer

Asks Ambient a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Ambient to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Ambient conversation.

Wordware Explore Wordware →

Triggers

New completion generated

Fires when Wordware generates a response to a prompt.

Model run failed

Fires when a request to Wordware errors or times out.

Fine-tune job completed

Fires when a fine-tuning job in Wordware finishes.

Actions

Generate a completion

Sends a prompt to Wordware and returns the model's response.

Summarize text

Uses Wordware to summarize a block of text.

Classify or extract data

Uses Wordware to classify or extract structured data from text.

Send custom completions back to chat visitors When a conversation starts in Ambient, generate a completion in Wordware and send a tailored message directly back to the visitor. See details

Alert support agents when model fine-tuning completes When a fine-tune job completes in Wordware, automatically send a message through Ambient to notify AI administrators that the updated model is ready. See details

See all Ambient + Wordware integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Extract lead details during chatbot conversations” between Ambient and Wordware?

Yes — describe it in the box above and Knit's Integrations Agent researches Ambient and Wordware's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Ambient to Wordware expand chatbot capabilities?

Connecting Ambient to Wordware allows your chatbot to tap into advanced AI models for deeper context, sentiment classification, and sophisticated text generation beyond standard scripted responses.

Can Ambient notify operators if a backend model process encounters an issue in Wordware?

Yes, when a model run fails in Wordware, you can send an automated message or alert through Ambient to notify system administrators.