Log activity in CRM when customer tickets are created

When a new ticket is created in Intercom, automatically log activity in Amped so account managers stay informed of open customer issues.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Amped Explore Amped →

Triggers

New lead created

Fires when a new lead or contact is created in Amped.

Deal stage changed

Fires when a deal moves to a new stage in Amped.

Deal won

Fires when a deal is marked won in Amped.

Contact updated

Fires when a field on a contact changes in Amped.

Actions

Create or update contact

Creates or updates a contact in Amped.

Create deal

Creates a new deal in Amped.

Update deal stage

Moves a deal to a new stage in Amped.

Log activity

Logs a call, email, or note against a record in Amped.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

Open onboarding support tickets for newly closed deals When a deal is won in Amped, automatically create a ticket in Intercom so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Intercom, automatically update the deal stage in Amped to alert sales leaders of potential account risks. See details

See all Amped + Intercom integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Amped and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches Amped and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Amped and Intercom?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Amped can automatically generate a ticket in Intercom for implementation support.