Create Zendesk tickets from new AnnounceKit comments for efficient support management.

When a user submits a new comment on an AnnounceKit post, convert it into a Zendesk support ticket.

Try:

See all AnnounceKit + Zendesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

AnnounceKit Explore AnnounceKit →

Triggers

Checklist completed

Fires when a user completes an onboarding checklist in AnnounceKit.

Event tracked

Fires when AnnounceKit tracks a product event for a user.

Feedback received

Fires when a user leaves feedback, a feature request or a survey answer in AnnounceKit.

Announcement published

Fires when a changelog entry, release note or announcement is published in AnnounceKit.

Actions

Create or update user

Adds or updates a user and their properties in AnnounceKit.

Track event

Sends a product event to AnnounceKit.

Publish a flow

Publishes a checklist, tour or announcement in AnnounceKit.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in Zendesk, create a matching task in AnnounceKit for product engineers to investigate. See details

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in AnnounceKit, update the status of the related support ticket in Zendesk so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in AnnounceKit. See details

See all AnnounceKit + Zendesk integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Create Zendesk tickets from new AnnounceKit comments for efficient support management.” between AnnounceKit and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches AnnounceKit and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in AnnounceKit whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.

Can status updates flow back to the original ticket?

Yes — when the linked task in AnnounceKit changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.