Automatically classify open-ended survey feedback

When a user completes a survey in Appenate, send the feedback text to Openlayer to automatically extract themes and classify respondent sentiments.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Appenate Explore Appenate →

Triggers

New form response

Fires when a form is submitted in Appenate.

Survey completed

Fires when a respondent finishes a survey in Appenate.

Response updated

Fires when an existing response is edited in Appenate.

Actions

Create or update form

Creates or updates a form or survey in Appenate.

Retrieve a response

Looks up a specific form response in Appenate.

Add a respondent

Adds a respondent or contact to a form in Appenate.

Openlayer Explore Openlayer →

Triggers

New completion generated

Fires when Openlayer generates a response to a prompt.

Model run failed

Fires when a request to Openlayer errors or times out.

Fine-tune job completed

Fires when a fine-tuning job in Openlayer finishes.

Actions

Generate a completion

Sends a prompt to Openlayer and returns the model's response.

Summarize text

Uses Openlayer to summarize a block of text.

Classify or extract data

Uses Openlayer to classify or extract structured data from text.

Summarize long form responses for quick review When a detailed form response is received in Appenate, use Openlayer to generate a concise summary so your team can quickly digest key feedback. See details

Generate custom follow-up forms when model fine-tuning completes When a fine-tune job finishes in Openlayer, automatically create an updated survey in Appenate to gather fresh test data from respondents. See details

See all Appenate + Openlayer integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Automatically classify open-ended survey feedback” between Appenate and Openlayer?

Yes — describe it in the box above and Knit's Integrations Agent researches Appenate and Openlayer's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does Openlayer improve how we process survey data from Appenate?

When customers complete surveys in Appenate, Openlayer can instantly summarize long responses, extract key themes, or categorize customer feedback without manual reading.

Can generated AI insights in Openlayer be saved back into Appenate?

Yes, after Openlayer analyzes or summarizes response text, the resulting completion can be saved directly back into Appenate to enrich the response record.