Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Jira Service Management, create a matching task in Asana for product engineers to investigate.

Try:

See all Asana + Jira Service Management integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Asana Explore Asana →

Triggers

New task created

Fires when a new task or card is created in Asana.

Task completed

Fires when a task in Asana is marked complete.

Due date approaching

Fires when a task's due date in Asana is coming up.

Comment added

Fires when a comment is added to a task in Asana.

Actions

Create task

Creates a new task in Asana.

Update task

Updates a task's status or assignee in Asana.

Add comment

Posts a comment on a task in Asana.

Move task

Moves a task in Asana to a different board or list.

Jira Service Management Explore Jira Service Management →

Triggers

New ticket created

Fires when a new support ticket is created in Jira Service Management.

Ticket status changed

Fires when a ticket's status changes in Jira Service Management.

Ticket assigned

Fires when a ticket in Jira Service Management is assigned to an agent.

SLA breached

Fires when a ticket in Jira Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Jira Service Management.

Update ticket status

Updates a ticket's status in Jira Service Management.

Assign ticket

Assigns a ticket in Jira Service Management to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Jira Service Management.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Asana, update the status of the related support ticket in Jira Service Management so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Jira Service Management, post an urgent warning comment directly on the related task in Asana. See details

See all Asana + Jira Service Management integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Asana and Jira Service Management?

Yes — describe it in the box above and Knit's Integrations Agent researches Asana and Jira Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Asana whenever a ticket in Jira Service Management is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Jira Service Management.

Can status updates flow back to the original ticket?

Yes — when the linked task in Asana changes status, the Agent can post that update back onto the original ticket in Jira Service Management automatically.