Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Freshdesk, create a matching task in Assembla for product engineers to investigate.
See all Assembla + Freshdesk integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Assembla Explore Assembla →
TriggersFires when a new task, job or item is created in Assembla.
Fires when a task in Assembla is marked complete.
Fires when a task's due date in Assembla is coming up.
Fires when a task, job or project changes status in Assembla.
Creates a new task, job or item in Assembla.
Updates a task's status or assignee in Assembla.
Posts a comment on a task in Assembla.
Assigns a task in Assembla to a team member.
Freshdesk Explore Freshdesk →
TriggersFires when a new support ticket or chat conversation starts in Freshdesk.
Fires when a ticket's status changes in Freshdesk.
Fires when a ticket in Freshdesk is assigned to an agent.
Fires when a ticket in Freshdesk breaches its response SLA.
Creates a new ticket in Freshdesk.
Updates a ticket's status in Freshdesk.
Assigns a ticket in Freshdesk to an agent.
Posts a reply or internal note on a ticket or conversation in Freshdesk.
More Assembla + Freshdesk workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Assembla, update the status of the related support ticket in Freshdesk so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Freshdesk, post an urgent warning comment directly on the related task in Assembla.
See details
See all Assembla + Freshdesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between Assembla and Freshdesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Assembla and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Assembla whenever a ticket in Freshdesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Freshdesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Assembla changes status, the Agent can post that update back onto the original ticket in Freshdesk automatically.