Attentive Kustomer

Attentive + Kustomer Integrations, Built by an AI Agent

Put Attentive + Kustomer to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Attentive and Kustomer below — describe the exact one you want above and the Agent builds it on demand.

Attentive + Kustomer When an email broadcast is sent in Attentive, attach delivery timeline events to Kustomer customer profiles. See details
Target struggling support contacts with retention segments When an SLA is breached in Kustomer, automatically add the affected customer to a specialized retention segment in Attentive for tailored follow-up. See details
Follow up on marketing unsubscribes with support tickets When a contact unsubscribes in Attentive, automatically create a ticket in Kustomer so account managers can reach out and gather feedback. See details
Subscribe support contacts to marketing campaigns When a new ticket is created in Kustomer, automatically add the customer as a subscriber in Attentive to ensure they receive critical product updates. See details

Browse the full workflow library →

Looking to achieve something else with Attentive and Kustomer?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Attentive and Kustomer

Everything Attentive and Kustomer can do inside a workflow — the triggers that start one and the actions that run when it fires.

Attentive Explore Attentive →

An SMS and text message marketing platform designed for e-commerce brands to drive customer engagement and sales.

Triggers
Custom Attribute Set

This event occurs when a custom attribute is set.

Email Message Link Clicked

This event occurs when an email message link is clicked.

Email Opened

This event occurs when an email message is opened.

Email Sent

This event occurs when an email message is sent.

Email Subscribed

This event occurs when a user opts in to an email subscription.

Email Unsubscribed

This event occurs when a user opts out of an email subscription.

Actions
Add to Cart

Make a call to this endpoint when a user adds a product to their shopping cart.

Custom Attributes

Make a call to this endpoint for any attribute-based data.

Custom Events

Make a call to this endpoint for any event-based data representing user actions.

Delete Request

You can use the Privacy Request API in order to comply with California Consumer Privacy Act deletion requests through Attentive. For more information, you can review Attentive’s FAQs for CCPA or the Important Notice Regarding the CCPA of 2018 .

Get Custom Attributes for a User

Get Custom Attributes for a User

Lookup Product Catalog Ingestion

Make a call to this endpoint to get recent catalog uploads with their statuses to gain visibility into the ingestion workflow in order of creation. See the POST of this endpoint for details.

Kustomer Explore Kustomer →

Kustomer is an omnichannel customer service CRM platform for managing customer support tickets and service conversations.

Triggers
Conversation Created

Triggers when a new conversation is created.

Conversation Updated

Triggers when a conversation is updated.

Customer Created

Triggers when a new customer is created.

Customer Updated

Triggers when a customer is updated.

Message Created

Triggers when a new message is created.

Message Updated

Triggers when a message is updated.

Actions
Create Conversation

Creates a Conversation

Create Customer

Create a new customer in Kustomer

Create Notes

Creates a Note

Create User

Creates a User

Update Conversation

Update a Conversation

Update Customer

Update an existing customer in Kustomer

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Customer Stories

See how leading technology firms are scaling their operations

Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
H
Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
J
Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

G2 Leader, Spring 2026G2 Fastest Implementation, Spring 2026G2 High Performer, Spring 2026G2 Best Est. ROI, Spring 2026
FAQ

Common questions about Attentive + Kustomer

Is there a pre-built Attentive + Kustomer automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Attentive and Kustomer's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Attentive or Kustomer connector?

No. The Agent works whether or not Attentive or Kustomer already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Attentive and Kustomer help our support team?

It gives support agents full visibility into recent marketing touchpoints and allows team members to handle subscriber churn risks automatically.

Can unsubscribing from marketing emails generate a support ticket?

Yes, when a contact unsubscribes in Attentive, you can automatically create a ticket in Kustomer so customer service teams can investigate potential churn.

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