Azure DevOps + SysAid Integrations, Built by an AI Agent
Put Azure DevOps + SysAid to work with AI and enterprise-grade automation
Learn more about Azure DevOps integrations or talk to a human
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Workflows you can build between Azure DevOps and SysAid
See the kind of workflows teams build with Azure DevOps and SysAid below — describe the exact one you want above and the Agent builds it on demand.
Azure DevOps + SysAid
Create new Azure DevOps work items from new tickets generated in SysAid.
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Escalate support tickets to software engineering
When a new ticket is created in SysAid, automatically create an issue in Azure DevOps so developers can investigate the underlying bug.
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Update support ticket statuses when code deploys
When a deployment is tracked in Azure DevOps, update the ticket status in SysAid so support teams know the patch has reached production.
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Post technical updates directly into support threads
When an issue status changes in Azure DevOps, automatically add a ticket comment in SysAid to keep support reps informed of engineering progress.
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Browse the full workflow library →
Looking to achieve something else with Azure DevOps and SysAid?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Azure DevOps and SysAid
Everything Azure DevOps and SysAid can do inside a workflow — the triggers that start one and the actions that run when it fires.
Azure DevOps Explore Azure DevOps →
A suite of cloud-based development tools for team collaboration, code repositories, continuous integration, and project tracking.
TriggersTriggers when a build completes.
Triggers when code is checked into Team Foundation version control.
Triggers when code is committed and pushed to a Git repository on Visual Studio Team Services.
Triggers when a work item is commented on.
Triggers when a work item is created.
Triggers when a work item is updated.
Queues a new build.
Create a new work item.
Updates a Work Item in Azure DevOps
Add a link to a work item.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
SysAid Explore SysAid →
An IT service desk and help desk software that automates IT asset management, ticket resolution, and service requests.
TriggersTriggers when a new service record is created in SysAid.
Triggers when a service record is updated in SysAid.
Create a new Service Record
Update a Service Record
Other Developer Tools apps on Knit
Explore more Developer Tools integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
0CodeKit
0CodeKit is a suite of low-code developer utilities for converting, parsing, and manipulating data formats without server setup.
Addressfinder
Addressfinder is an address lookup and autocomplete API service that verifies and formats physical address data in real time.
AddressZen
AddressZen is address lookup and verification software that helps businesses validate and autocomplete postal address data.
Alpaca
Alpaca is a developer brokerage platform that enables developers to build stock and cryptocurrency trading applications and automated algorithms.
Amazon CloudFront
Amazon CloudFront is a content delivery network service that speeds up the distribution of web content to global users.
Amazon EC2
A cloud web hosting platform providing resizable compute capacity for running web applications and server workloads.
Amazon SQS
A fully managed message queuing service that enables decoupled and scalable cloud microservices, distributed systems, and serverless applications.
Ambee
An environmental data platform that provides real-time air quality, weather, and pollen intelligence for business applications.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Azure DevOps + SysAid
Is there a pre-built Azure DevOps + SysAid automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Azure DevOps and SysAid's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Azure DevOps or SysAid connector?
No. The Agent works whether or not Azure DevOps or SysAid already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting developer tools with ticketing systems help support teams?
Integrating Azure DevOps with SysAid bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.
Can code deployments automatically update customer tickets?
Yes, when a deployment is tracked in Azure DevOps, corresponding ticket statuses in SysAid can automatically update to inform agents that fixes are live.