Basecamp + Groove Integrations
Put Basecamp + Groove to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Basecamp and Groove
See the kind of workflows teams build with Basecamp and Groove below — describe the exact one you want above and the Agent builds it on demand.
Basecamp + Groove
Post message updates in Basecamp when customers reply in Groove.
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Groove, create a matching task in Basecamp for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Basecamp, update the status of the related support ticket in Groove so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Groove, post an urgent warning comment directly on the related task in Basecamp.
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Browse the full workflow library →
Looking to achieve something else with Basecamp and Groove?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Basecamp and Groove
Everything Basecamp and Groove can do inside a workflow — the triggers that start one and the actions that run when it fires.
Basecamp Explore Basecamp →
An all-in-one project management and team communication software that organizes tasks, schedules, and file sharing.
TriggersTriggers when a new basecamp account is created.
Triggers when any activity happens in a basecamp.
Triggers when a new comment is created in a basecamp.
Triggers when a new document is created in a folder.
Triggers when a new message is created in a basecamp.
Triggers when a new person is available in the account.
Creates a Campfire message.
Creates a new document in a folder.
Creates a new message in a message board.
Creates a new comment in a message.
Adds or creates a new person to an existing project.
Creates a new project.
Groove Explore Groove →
A customer service and helpdesk software built for small businesses to manage email support tickets and customer queries.
TriggersTriggers when an agent is created.
Triggers when an agent replies to a ticket.
Triggers when a customer is created.
Triggers when a customer replies to a ticket.
Triggers when a note is added to a ticket.
Triggers when a ticket is assigned.
Adds a private note to an existing ticket.
Assigns an agent to a ticket.
Changes the state of a ticket to "closed".
Starts a new ticket for your customer.
Changes the state of a ticket to "opened".
Changes the state of a ticket, e.g. from "opened" to "closed".
Other Project Management apps on Knit
Explore more Project Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10,000ft
A high-level resource management and project planning software designed to help businesses manage team capacity and project forecasts.
ActiveCollab
A project management and collaboration software that helps teams organize work tasks, track time, and invoice client work.
Acute
Acute is a product feedback management software that allows SaaS teams to collect feature requests, prioritize roadmaps, and engage users.
adam.ai
A meeting intelligence platform that helps teams organize meeting agendas, record key decisions, and manage actionable project tasks.
Agiled
An all-in-one business management platform offering project planning, client management, invoicing, time tracking, and HR management.
Aha!
A product roadmap and strategic planning software that helps product teams outline strategy, capture ideas, and manage feature releases.
airfocus
airfocus is product strategy and project management software that helps teams prioritize tasks and build visual product roadmaps.
Aisle Planner
Aisle Planner is an event management and design suite built specifically for wedding coordinators and event planning professionals.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Basecamp + Groove
Is there a pre-built Basecamp + Groove automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Basecamp and Groove's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Basecamp or Groove connector?
No. The Agent works whether or not Basecamp or Groove already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Basecamp whenever a ticket in Groove is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Groove.
Can status updates flow back to the original ticket?
Yes — when the linked task in Basecamp changes status, the Agent can post that update back onto the original ticket in Groove automatically.