Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Intercom, create a matching task in Baton for product engineers to investigate.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Baton Explore Baton →
TriggersFires when a new task or card is created in Baton.
Fires when a task in Baton is marked complete.
Fires when a task's due date in Baton is coming up.
Fires when a comment is added to a task in Baton.
Creates a new task in Baton.
Updates a task's status or assignee in Baton.
Posts a comment on a task in Baton.
Moves a task in Baton to a different board or list.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
More Baton + Intercom workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Baton, update the status of the related support ticket in Intercom so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Intercom, post an urgent warning comment directly on the related task in Baton.
See details
See all Baton + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between Baton and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Baton and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Baton whenever a ticket in Intercom is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Intercom.
Can status updates flow back to the original ticket?
Yes — when the linked task in Baton changes status, the Agent can post that update back onto the original ticket in Intercom automatically.