Baton + Zendesk Integrations
Put Baton + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Baton and Zendesk
See the kind of workflows teams build with Baton and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
Baton + Zendesk
When template projects are initiated in Baton, update or link associated ticket records in Zendesk.
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Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Zendesk, create a matching task in Baton for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Baton, update the status of the related support ticket in Zendesk so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in Baton.
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Browse the full workflow library →
Looking to achieve something else with Baton and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Baton and Zendesk
Everything Baton and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Baton Explore Baton →
Baton is an implementation management platform designed to streamline and automate complex client onboarding projects and implementation workflows.
TriggersTriggers when a project appears under certain status.
Triggers when a new template is created
Creates a Project on Baton
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a comment is added to a ticket.
Triggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Project Management apps on Knit
Explore more Project Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Accelo
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ActiveCollab
A project management and collaboration software that helps teams organize work tasks, track time, and invoice client work.
Acute
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adam.ai
A meeting intelligence platform that helps teams organize meeting agendas, record key decisions, and manage actionable project tasks.
AdaptiveWork
AdaptiveWork is an enterprise project and portfolio management solution that helps teams track work, resources, and project status.
Aero Workflow
A practice management and workflow automation application built specifically for accounting professionals and bookkeeping firms.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
ApproveThis
An approval workflow automation tool that enables teams to review, request, and track approvals for business processes.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Baton + Zendesk
Is there a pre-built Baton + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Baton and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Baton or Zendesk connector?
No. The Agent works whether or not Baton or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Baton whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Baton changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.