Log customer text inquiries into store records
When a buyer sends a message in Sangoma, execute a custom API request in Bbot to store their inquiry history on their customer file.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Bbot Explore Bbot →
TriggersFires when a customer places a new order in Bbot.
Fires when an order in Bbot is paid, fulfilled, refunded or disputed.
Fires when a new customer account is created in Bbot.
Fires when a customer abandons their cart before completing checkout in Bbot.
Creates or updates a product or listing in Bbot.
Updates an order's status or fulfillment details in Bbot.
Sends a custom API request to Bbot for actions not covered by a dedicated action.
Sangoma Explore Sangoma →
TriggersFires when a new text message is received in Sangoma.
Fires when a new call comes in or out through Sangoma.
Fires when a call is missed in Sangoma.
Fires when a call recording finishes processing in Sangoma.
Sends a text message through Sangoma.
Starts an outbound call via Sangoma.
Creates or updates a contact in Sangoma.
Sends a recorded voice message via Sangoma.
More Bbot + Sangoma workflows
Recover abandoned shopping carts with SMS
When a customer leaves items behind in Bbot, automatically send a text discount through Sangoma to encourage them to complete checkout.
See details
Welcome new store affiliates via text message
Send an automated text greeting through Sangoma whenever a new promotional partner is approved in Bbot.
See details
See all Bbot + Sangoma integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log customer text inquiries into store records” between Bbot and Sangoma?
Yes — describe it in the box above and Knit's Integrations Agent researches Bbot and Sangoma's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can integrating Bbot with Sangoma help recover lost store sales?
By automatically sending personalized text messages through Sangoma when shoppers leave items behind in Bbot, you can remind buyers about their cart and offer timely checkout incentives.
Can inbound text responses in Sangoma update customer records in Bbot?
Yes, when buyers send text messages or call through Sangoma, you can send custom requests to log those inquiries directly against their store account in Bbot.