Resolve customer tickets automatically when tasks complete

When an engineer marks a bug fix task as complete in Beamer, update the status of the related support ticket in WotNot so support can notify the customer.

Try:

See all Beamer + WotNot integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Beamer Explore Beamer →

Triggers

New task created

Fires when a new task or card is created in Beamer.

Task completed

Fires when a task in Beamer is marked complete.

Due date approaching

Fires when a task's due date in Beamer is coming up.

Comment added

Fires when a comment is added to a task in Beamer.

Actions

Create task

Creates a new task in Beamer.

Update task

Updates a task's status or assignee in Beamer.

Add comment

Posts a comment on a task in Beamer.

Move task

Moves a task in Beamer to a different board or list.

WotNot Explore WotNot →

Triggers

New ticket created

Fires when a new support ticket is created in WotNot.

Ticket status changed

Fires when a ticket's status changes in WotNot.

Ticket assigned

Fires when a ticket in WotNot is assigned to an agent.

SLA breached

Fires when a ticket in WotNot breaches its response SLA.

Actions

Create ticket

Creates a new ticket in WotNot.

Update ticket status

Updates a ticket's status in WotNot.

Assign ticket

Assigns a ticket in WotNot to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in WotNot.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in WotNot, create a matching task in Beamer for product engineers to investigate. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in WotNot, post an urgent warning comment directly on the related task in Beamer. See details

See all Beamer + WotNot integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Resolve customer tickets automatically when tasks complete” between Beamer and WotNot?

Yes — describe it in the box above and Knit's Integrations Agent researches Beamer and WotNot's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Beamer whenever a ticket in WotNot is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving WotNot.

Can status updates flow back to the original ticket?

Yes — when the linked task in Beamer changes status, the Agent can post that update back onto the original ticket in WotNot automatically.