Log customer text inquiries into store records
When a buyer sends a message in Mobile Message, execute a custom API request in BigCommerce to store their inquiry history on their customer file.
See all BigCommerce + Mobile Message integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
BigCommerce Explore BigCommerce →
TriggersFires when a customer places a new order in BigCommerce.
Fires when an order in BigCommerce is paid, fulfilled, refunded or disputed.
Fires when a new customer account is created in BigCommerce.
Fires when a customer abandons their cart before completing checkout in BigCommerce.
Creates or updates a product or listing in BigCommerce.
Updates an order's status or fulfillment details in BigCommerce.
Sends a custom API request to BigCommerce for actions not covered by a dedicated action.
Mobile Message Explore Mobile Message →
TriggersFires when a new text message is received in Mobile Message.
Fires when a new call comes in or out through Mobile Message.
Fires when a call is missed in Mobile Message.
Fires when a call recording finishes processing in Mobile Message.
Sends a text message through Mobile Message.
Starts an outbound call via Mobile Message.
Creates or updates a contact in Mobile Message.
Sends a recorded voice message via Mobile Message.
More BigCommerce + Mobile Message workflows
Recover abandoned shopping carts with SMS
When a customer leaves items behind in BigCommerce, automatically send a text discount through Mobile Message to encourage them to complete checkout.
See details
Welcome new store affiliates via text message
Send an automated text greeting through Mobile Message whenever a new promotional partner is approved in BigCommerce.
See details
See all BigCommerce + Mobile Message integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log customer text inquiries into store records” between BigCommerce and Mobile Message?
Yes — describe it in the box above and Knit's Integrations Agent researches BigCommerce and Mobile Message's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can integrating BigCommerce with Mobile Message help recover lost store sales?
By automatically sending personalized text messages through Mobile Message when shoppers leave items behind in BigCommerce, you can remind buyers about their cart and offer timely checkout incentives.
Can inbound text responses in Mobile Message update customer records in BigCommerce?
Yes, when buyers send text messages or call through Mobile Message, you can send custom requests to log those inquiries directly against their store account in BigCommerce.