Open onboarding support tickets for newly closed deals

When a deal is won in Bigin by Zoho, automatically create a ticket in Chat Agents so support engineers can initiate customer onboarding.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Bigin by Zoho Explore Bigin by Zoho →

Triggers

New lead created

Fires when a new lead or contact is created in Bigin by Zoho.

Deal stage changed

Fires when a deal moves to a new stage in Bigin by Zoho.

Deal won

Fires when a deal is marked won in Bigin by Zoho.

Contact updated

Fires when a field on a contact changes in Bigin by Zoho.

Actions

Create or update contact

Creates or updates a contact in Bigin by Zoho.

Create deal

Creates a new deal in Bigin by Zoho.

Update deal stage

Moves a deal to a new stage in Bigin by Zoho.

Log activity

Logs a call, email, or note against a record in Bigin by Zoho.

Chat Agents Explore Chat Agents →

Triggers

New ticket created

Fires when a new support ticket is created in Chat Agents.

Ticket status changed

Fires when a ticket's status changes in Chat Agents.

Ticket assigned

Fires when a ticket in Chat Agents is assigned to an agent.

SLA breached

Fires when a ticket in Chat Agents breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Chat Agents.

Update ticket status

Updates a ticket's status in Chat Agents.

Assign ticket

Assigns a ticket in Chat Agents to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Chat Agents.

Log activity in CRM when customer tickets are created When a new ticket is created in Chat Agents, automatically log activity in Bigin by Zoho so account managers stay informed of open customer issues. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Chat Agents, automatically update the deal stage in Bigin by Zoho to alert sales leaders of potential account risks. See details

See all Bigin by Zoho + Chat Agents integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Open onboarding support tickets for newly closed deals” between Bigin by Zoho and Chat Agents?

Yes — describe it in the box above and Knit's Integrations Agent researches Bigin by Zoho and Chat Agents's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Bigin by Zoho and Chat Agents?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Bigin by Zoho can automatically generate a ticket in Chat Agents for implementation support.