Convert unresolved bot chats into support tickets

When a conversation is handed off in AirOps, automatically create a detailed support ticket in Birdie Screen Recording with a summary of the dialogue.

Try:

See all Birdie Screen Recording + AirOps integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Birdie Screen Recording Explore Birdie Screen Recording →

Triggers

New ticket created

Fires when a new support ticket is created in Birdie Screen Recording.

Ticket status changed

Fires when a ticket's status changes in Birdie Screen Recording.

Ticket assigned

Fires when a ticket in Birdie Screen Recording is assigned to an agent.

SLA breached

Fires when a ticket in Birdie Screen Recording breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Birdie Screen Recording.

Update ticket status

Updates a ticket's status in Birdie Screen Recording.

Assign ticket

Assigns a ticket in Birdie Screen Recording to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Birdie Screen Recording.

AirOps Explore AirOps →

Triggers

New conversation started

Fires when a new chat or conversation begins in AirOps.

Lead captured in chat

Fires when AirOps captures a lead during a conversation.

Conversation handed off

Fires when AirOps escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through AirOps.

Generate an answer

Asks AirOps a question against its knowledge base and returns the answer.

Summarize a conversation

Uses AirOps to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an AirOps conversation.

Summarize tickets when SLA thresholds are breached When an SLA is breached in Birdie Screen Recording, automatically use AirOps to generate a conversation summary and add a comment to the ticket. See details

Send chatbot updates when tickets are resolved When a ticket status changes in Birdie Screen Recording, send an automated follow-up message through AirOps to keep the customer updated. See details

See all Birdie Screen Recording + AirOps integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert unresolved bot chats into support tickets” between Birdie Screen Recording and AirOps?

Yes — describe it in the box above and Knit's Integrations Agent researches Birdie Screen Recording and AirOps's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating AirOps with Birdie Screen Recording improve support team efficiency?

Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.

Can updates on ticket status be sent back to the customer chatbot?

Yes, when a support ticket status changes in Birdie Screen Recording, you can automatically send a message through AirOps to notify the user.