Reply to customer social comments when ticket status changes
When a ticket status is marked as resolved in BirdSeed, automatically publish a reply to the original social comment in Reddit.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
BirdSeed Explore BirdSeed →
TriggersFires when a new support ticket is created in BirdSeed.
Fires when a ticket's status changes in BirdSeed.
Fires when a ticket in BirdSeed is assigned to an agent.
Fires when a ticket in BirdSeed breaches its response SLA.
Creates a new ticket in BirdSeed.
Updates a ticket's status in BirdSeed.
Assigns a ticket in BirdSeed to an agent.
Posts an internal or public comment on a ticket in BirdSeed.
Reddit Explore Reddit →
TriggersFires when a scheduled post goes live in Reddit.
Fires when a post fails to publish in Reddit.
Fires when your brand is mentioned or a post gets a comment in Reddit.
Creates a post in Reddit or adds it to the schedule.
Adds a post to the publishing queue in Reddit.
Posts a reply to a comment in Reddit.
More BirdSeed + Reddit workflows
Turn public social mentions into support tickets
When a user posts a new mention or comment on Reddit, automatically create a new ticket in BirdSeed so support teams can respond quickly.
See details
Queue social updates when support tickets reveal widespread issues
When an SLA is breached on critical tickets in BirdSeed, automatically add a post to the queue in Reddit to update followers on service status.
See details
See all BirdSeed + Reddit integrations → · Browse the full workflow library →
Common questions
Can Knit build “Reply to customer social comments when ticket status changes” between BirdSeed and Reddit?
Yes — describe it in the box above and Knit's Integrations Agent researches BirdSeed and Reddit's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect Reddit with BirdSeed for customer service?
It allows customer service teams to catch brand mentions or complaints on Reddit and automatically route them to BirdSeed so no customer question is missed.
Can support agents reply to social comments directly from ticketing?
When ticket updates occur in BirdSeed, automated rules can queue or post responses on Reddit, keeping communications synchronized across platforms.